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Proprietary methods and tools transform ad hoc support work into a repeatable, well-defined process that eliminates wastage while optimizing control.
The balancing of global delivery capacity with local pools of talent gives your organization greater flexibility and leverage.
CAI's IT Metrics and Productivity Institute is a consortium of worldwide experts dedicated to the promotion of best practices in the IT and software industry.
The Impact of Web 2.0 on Software Development, Project Management, and Process Improvement
September 9th, 2008
10:00am - 11:30am Eastern Time
Is the World Really Flat?
September 10th, 2008
3:00pm - 4:30pm Eastern Time
True North Metrics
September 11th, 2008
Meaningful Service Level Agreements (SLAs) for Application Support (Part #2 in the Webinar Series - ITIL for Application Support)
September 12th, 2008
11:00 am - 12:30 pm Eastern Time
