| What is ITIL (And Why Should You Care?) |
| |
| |
| 1.
The ITIL Story |
The Information Technology Infrastructure Library (ITIL) is a set of guidance developed by the United Kingdom's Office of Government Commerce (OGC). The guidance, documented in a set of books, describes an integrated, process-based, best practice framework for managing IT services. This document by Pink Elephant provides a clear and thorough introductory overview of ITIL. It comes complete with basic history and definitions, a description of the books in the library, a list of organizations which conduct certifications, and frequently asked questions. (13 pages)
|
| Click Here to Read the Article! |
|
| |
| 2.
ITIL Power |
This article by Ben Worthen of CIO Magazine explains why the IT Infrastructure Library (ITIL) is becoming the most popular process framework for running IT in America, and what it can do for your organization. (4 pages)
|
| Click Here to Read the Article! |
|
| |
| 3. Understanding ITIL Key Process Relationships |
| The Information Technology Infrastructure Library (ITIL) is fast becoming the worldwide, de facto standard for IT service management. ITIL can be defined as a set of best practices for managing the processes required to effectively manage the delivery of IT services and support. Each of the processes defined in ITIL is designed to drive a specific IT business function or discipline. Understanding the differences between- and the relationships among- these processes is an important first step in implementing ITIL. This article by Robert Boyd provides an explanation of three ITIL processes that are often confused. (3 pages) |
| Click Here to Read the Article! |
|
| |
| 4.
Site of the Week |
| The IT Infrastructure Library |
|
| |
| 5.
Book
of the Week |
| |
| IT Service Management: An Introduction by Jan Van Bon, George Kemmerling, & Dick Pondman |
| |
| From the Book Description: "In recent years, IT service management has developed into a field in its own
right, with organizations now so dependent on the automation of large parts of
their business processes that the quality of IT services and the synchronization
of these services with the needs of the organization are essential to their
survival. IT Service Management provides a thorough introduction to the field,
as well as an introduction to the books in the IT infrastructure library, and
preparation materials for the Foundation Certificate exam on IT service
management. Based on the latest edition of the ITIL books on service support and
service delivery, the text encourages discussion and comparison of best
practices based on IT managers' own experiences." |
| |
| About the Author: Jan van Bon, one of the founders of the IT Service Management Forum in the
Netherlands, is chief editor of ITSMF publications, and currently manages the
only Internet portal on IT Service Management, ITSM PORTAL. |
| |
| Click
Here to Read More or to Buy the Book! |
|
| |
| 6.
Archives |
| Special
Edition! Interview with Dr. Michael Cusumano, MIT Sloan
School of Management |
| Special
Edition! Interview with Dr. Herb Krasner, University of
Texas and Krasner Consulting |
| Special
Edition! Interview with Capers Jones, Chief Scientist Emeritus
of SPR |
| Special
Edition! Interview with Joseph McMakin, former CIO of Air
Products and Chemicals |
| Special
Edition! Interview with Tom Love, CEO and Author of Software
Pilots |
| Standard
Software Processes: 3 Easy Pieces for Getting You Started! |
| Software
Estimation: What You Can Do To Make a Difference TODAY! |
| How
Six Sigma Applies to Software Development and IT: A Special
Edition Interview wth Gary Gack |
| Reaping
What You Sow: How to Get the Most Out of Software Metrics
|
| Using
Metrics to Maximize Software Quality: An Interview with
Dr. Stephen Kan of IBM |
| Software
Process Traps... And Tips on How to Avoid Them: An Interview
with Dr. Karl E. Wiegers |
| Software
Risk Management 101: Basic Guidelines and Practical Tips
for Taking Action |
| The
ROI of Software Process Improvement: Practical Guidelines
for Business Success |
| Managing
and Measuring IT... at the DoD! An Interview with Paul Strassmann,
former DoD CIO |
| Six
Sigma + IT: Convergence and Integration |
| Ten
Requirements Traps to Avoid |
| The
International Software Benchmarking Repository: An Interview
with Peter Hill of the ISBSG |
| Software Maintenance is a Solution, Not a Problem: An Interview with Robert L. Glass |
| The ROI of Software Process Improvement: A New 36 Month Case Study by Capers Jones |
| Thinking Through Software Estimation: An Interview with Dr. Elizabeth Clark of Software Metrics, Inc. |
| Knowledge Management and Process Improvement: A Union of Two Disciplines |
| The Balanced Scorecard and IT Governance: Understanding the Connection |
|
| |
| 7.
FAQ |
| What
is the IT Metrics & Productivity Journal? |
| The
IT Metrics and Productivity Journal is a FREE weekly eZine
that covers Best Practices in Software Development, Software
Maintenance, and Software Management. |
| |
| What
specifically does the Journal offer? |
| Each
week you will receive 3 articles on any of our 5 main theme
areas (Process, Metrics, Estimation, IT Governance, Education
and Training) along with easy to read abstracts plus related
website recommendations, book reviews, interviews with world
IT leaders, and even promotional giveaways. |
| |
| OK.
I'm interested. How do I subscribe? |
| If
you would like to receive a free issue of the IT Metrics
and Productivity Journal each week and are not already a
subscriber please register at the link below (Register today
and you'll be eligible for a free iPod Mini!). |
| www.compaid.com/subscribe |
| |
| Is
there a way to get more information? |
| For
more information on software best practices, CAI, or the
IT Metrics and Productivity Institute please contact the
IT Metrics & Productivity Journal Senior Editor at:
michael_milutis@compaid.com |
| |
| Who
is the Journal's Sponsor? |
| This
issue of the IT Metrics and Productivity Journal is sponsored
by CAI, world leader in IT performance, productivity, and
process. |
| www.compaid.com
|
|
| |
| |
For
more information on software best practices, CAI, or the
ITMPI, please contact Michael Milutis, the
IT Metrics and Productivity Journal Editor, at michael_milutis@compaid.com |
