Desktop Services

Why Choose CAI Desktop Services as Your Support Desk Partner?

CAI Desktop Services believes that a strong, integrated Help Desk (Service Desk) solution is a critical factor in bringing real value to your customers (both internal and external). For most end-users, the "Help Desk" is the only point of interaction they may have with the often mysterious and complex workings of your IT organization and the critical technologies that drive your business.

When properly designed, implemented, managed, and empowered, the Help Desk can become more than just a single-point-of-contact for the client user base. The Help Desk can become an active participant in your business by driving productivity and efficiency, resulting in higher customer satisfaction and increased profitability. In effect, the Help Desk becomes the "face of IT" to your end-user community - allowing your support organizations to talk with its users, gather feedback, and interpret and analyze trends.

CAI Desktop Services has been providing customized, high-quality Help Desk solutions since 1992, serving varied customers from small non-profit organizations to global Fortune 500 corporations, and across industries from manufacturing and pharmaceuticals, to sales and finance. CAI Desktop Services is committed to forming strong relationships with our customers, and creating customized solutions that meet our clients' specific needs and corporate goals. CAI Desktop Services offers a proven record of meaningful partnerships with our clients, strong industry experience, and above industry standard quality and performance - at below industry standard cost.

With CAI Desktop Services as your support desk partner, you can expect:

• Performance above industry standards
• Below industry standard cost
• Customer-driven service delivery
• Proven track record of seamless, efficient, and "painless" transitions
• A flexible, adaptable client/vendor relationship
• Strong customer satisfaction
• Innovative staffing and resource models
• "Best in Breed" training programs
• Shared or dedicated teams; on-site, off-site, off-shore or blended models
• Customer-focused quality audits