A skilled project manager often means the difference between a project that's a success and one that's a failure. Our PMI-accredited training program arms your project managers with the knowledge and skill they need to deliver on time and within budget.
Lack of effective quality testing can destroy the success of a project. Our quality testing programs provide a framework for quality testing including key concepts like how to develop effective test plans and how to create and use traceability matrices.
Whether you're planning to implement ServiceNow into your environment or you're already using it, our ServiceNow training offerings will help your system admins and your end users use the tool effectively and maximize the value of the tool.
Effective business analysis is key in making sure that projects are aligned with real business needs. Our IIBA-endorsed training programs will improve your organization's requirements gathering, documentation, and communication so your projects deliver the results your business needs.
ITIL...what is it? The ITIL® Foundation program will provide the foundation skills and knowledge needed to provide IT Service Management based on the ITIL® Framework. CAI is an ITIL® Accredited Training Organization and includes the ITIL® Foundation exam as part of its training program.
Customer service is arguably one of the most important roles in an organization. Your Customer Service Analysts are the face of your department to internal customers and the face of your company to external customers. Our programs are intended for anyone providing customer service, regardless of whether it's an "internal" or an "external" customer. Whether you need a refresher or a starter program, we can help!