A Balanced Approach

Welcome to Your Future

Interested in a future that exceeds your expectations? At Computer Aid, Inc. we are always looking for talented, creative, intelligent people who are motivated to make a difference. We want great people that find joy in creating and sharing the perfect solution for our customers.

A strong foundation for your career: Fabulous Culture, Delighted Customers, Financial Strength


For CAI to achieve its mission we must continually develop and implement plans and programs that will enable us to achieve financial strength (fiscal health), fabulous culture (associate morale), and delighted customers (customer satisfaction). We cannot focus on one facet of our business and ignore or downplay the other two and expect to remain healthy. We need a balanced approach to business. In order to maintain this balance we must make adjustments to our plans and programs as business and marketplace needs change.

We Understand why you Work so Hard

Our Guiding Values

Guiding Values, which are shared by our associates, are crucial if CAI s ultimate goal is to become the premier computer software development and support organization in the world. These values help to define and clarify our "Fabulous Culture". They create a visual picture that can be acted upon. As we seek to demonstrate these values in the workplace our customers cannot help but be delighted. Delighted customers have a direct impact on our fiscal health as they continue to 1) Enhance our reputation and marketplace standing and 2) Give us repeat business.

At CAI, we attribute our past, present, and future success to the guiding values of our company. We ask that associates commit to making them their own in the workplace.

Devoid of Status-ism and Bureaucracy

CAI is a company devoid of status-ism. Each associate s role constitutes a necessary part of the whole. We cannot achieve our mission unless all associates are performing their roles with a high degree of effectiveness.

CAI is a company devoid of bureaucracy. Decision-making, wherever possible, is to be made by those parties most intimately involved with the results of the decision. Learning when to seek out advice from leadership and when to move forward independently is the mutual responsibility of associates and their managers.


One of the most important pictures the word "collegial" brings to mind is the concept of respect for differing thoughts and ideas. College is where existing patterns of thinking are often challenged. This process can help us recognize the importance of each person s role and contributions. We also want the camaraderie and fun of a college atmosphere to define our workplace. We believe these workplace qualities are foundational to building strong and healthy teams.

Driven to Pursue Knowledge, to Learn and Grow

The pursuit of knowledge must be viewed as a life-long journey rather than as a single event. This is especially true of professionals within the Information Technology Industry, an industry that is constantly evolving. CAI associates must accept responsibility for the ongoing development of their skill sets and actively seek to receive and transfer knowledge to team members and the company as a whole.

Goals for Self-Improvement

CAI is committed to the philosophy that every associate is responsible for the development and management of their career. Personal initiative, self-reliance, and the ownership of one s development plan, work, and relationships are a result of living out this value. We must be committed to the expenditure of personal time and energy outside the workplace. We must also recognize that each day presents learning opportunities.

Continuous Improvement

The pace at which the Information Technology Industry and our business are changing, coupled with the expectations of our customers, requires each associate and the business as a whole to be dissatisfied with the way they currently perform their responsibilities. We must focus on improving our business practices and processes to meet the demands of a globally competitive marketplace.

Commitment to Excellence

Our belief that every associate must be committed to the pursuit of excellence goes hand in hand with our belief that we must pursue improvement through change. The inevitability of change tells us there is always a better way of doing business. In order to do so, each associate must be committed to the personal pursuit of excellence. We must ask ourselves what we can do to improve the quality and quantity of our personal work product. We must ask the same of our teams, business units, regions, and the company as a whole.

High Achievement Result in High Reward

CAI associates are focused on their personal performance. They are aware that the quality of their contributions will determine whether we meet our overriding business goals. They are aware that helping the company achieve its goals will result in achieving their personal goals.

Serve the Community

If our focus stops with improving the quality of our personal lives and our business, we are a self-serving group of professionals who miss the bigger picture. We will ultimately see the demise of our community with this kind of focus. CAI believes the business and its associates have an obligation to serve their communities so that they are stronger, healthier places in which to work and live. You will have many opportunities to serve as part of the CAI team. We also encourage you to find local service opportunities through community groups, churches, temples and synagogues.